KONICA MINOLTA Konica Minolta Inc. Medium Term Business Plan  


2-1. Strategy Overview for Office Services Business

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Under the Office Service Business, we aim for net sales of ¥600 billion in fiscal year 2014 and ¥800 billion in fiscal year 2016. Our first key policy is to use GMA and OPS to increase net sales by ¥60 billion in fiscal year 2016 as compared to fiscal year 2013. We are stepping up operations at our global support center to help provide an equal level of service in North America, Asia, and in other regions, as we do in Japan. By obtaining GMA, we aim to further expand sales of medium- and high-speed color MFPs. We are prioritizing this policy as a fiscal year 2014 upfront investment. The second key policy is to strengthen our capacity to propose solutions, from IT service proposals to proposals for business process management packages embedded in customer systems. To do this, we are working to build optimal solutions for each industry sector and deploy them horizontally. We foresee a certain level of sales in fiscal year 2014 using a billing-based model for services we provide to customers using the KM cloud. Through these policies, we aim to have 100% of our proposals to customers be of the hybrid type in fiscal year 2016. With these key policies, we aim to see MFP unit sales (which began in fiscal year 2013) grow 18% by fiscal year 2016, with print volume rising 30% over the same period. These would be direct indicators of profitability for us. We are also working to establish five BICs, or business innovation centers, at our sites around the world. These will prepare us to provide new services between fiscal years 2016 and 2018. In this way, even if the growth in print volume slows down in future, we can develop solutions services as a new source of revenue.